Case Study: PitStop – Redefining Roadside Assistance with Real-Time Rescue

PitStop is an on-demand vehicle rescue platform that brings towing services directly to stranded drivers. Designed with real-time maps, service tracking, and a seamless user-to-driver connection, PitStop functions like Uber for tow trucks. Users can request help with just a few taps, while drivers receive optimized job dispatches and tracking updates.

Problem Statement

Motorists lacked a fast and transparent way to request roadside assistance. Traditional call-based towing services were inconsistent, slow to respond, and lacked visibility into when or whether help would arrive. There was no unified system for users, drivers, or admins to manage real-time operations.

What did BitsBips do

BitsBips created a full-service platform to digitize the rescue process with seamless experiences for users, drivers, and admins.

• Developed real-time map integration for live GPS tracking of users and tow trucks.
• Built a mobile app for users to request services, track arrival time, and manage history.
• Built a separate driver app to accept/reject jobs and navigate efficiently.
• Designed an admin panel for managing requests, tracking active jobs, and assigning drivers.
• Enabled role-based dashboards for call centers, supervisors, and rescue partners.
• Integrated pricing models based on location, distance, and vehicle type.
• Implemented secure payment system and service completion confirmation.

The Results

PitStop brought transparency and efficiency to roadside assistance, improving trust and responsiveness.

• Increased rescue job acceptance rate via driver-side app alerts.
• Reduced manual coordination with automated route suggestions and job assignments.
• Enhanced customer satisfaction through accurate ETAs and service tracking.
• Scalable platform architecture ready for regional expansion.